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Our residents and their loved ones share honest reviews that prove what sets our team and facility apart. Take a moment to read our The Oaks Post Acute reviews to get a clearer picture of what to expect and learn about our advanced amenities and dedicated team. Browse our feedback or share your own story with us.
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5 reviews
This establishment is in a deplorable state. The facility is infested with bedbugs and roaches, and the staff is severely understaffed. It is evident that the residents are not being adequately cared for. There are insufficient activities available for their entertainment, and the food quality is unacceptable. Under the new supervisor, I would not hesitate to send my dog to stay there.
My mom was admitted here for an extensive amount of time due to falls and other health concerns. She was cared for and really loved the staff here. The activities here are the absolute best!
Business response 11 months ago
The nurses were awful to my family member. I will be contacting HR, health department and other agencies and even possibly an attorney YES an attorney. I will not go in to detailed information but I got solid proof of certain things. So called “case management “ kept my family members way over short term to eat up her medical insurance. Being my family member is up in age and I’m her legal caregiver, they were steadily thinking they could quote on quote basically play and fool me. They were giving my family member god knows what medication wrong ones or extra ones illegally causing my family member to get awful side effects and not feeling right. Her normal at home medications and hospital discharge to this short term facility does NOT cause these side effects or her feeling super doped up or drowsy and dizzy and feeling really off and “funny”. It is also notated again I have solid evidence some of the nurses there do in fact steal narcotic medication from patients there. It was well seen with my own eyes, and solid evidence they do in fact neglect the elderly permanent and or long term residents. DO NOT LET YOUR FAMILY MEMEBERS GO HERE OR GO HERE YOURSELF FOR SNY REASON. They are in the process of physically only appearance only under construction inside like updating their inside physical features such as painting etc. I’m assuming for show. This is not a threat but this is being taken and going to be handled with solid evidence through every higher up person. And I will make sure these specific a lot of nurses so called case management case workers etc the list goes on faces consequences.
Business response 11 months ago
Business response 11 months ago
I am a friend or relative of a current/past resident My mother is here. The physical therapy team is excellent. That’s what I like the most. However, they can do better with the food that they serve. My mother has been in rehab. Overall, they’re pretty good staff, but I think they’re understaffed at times. And the food in a rehab place is a lot of processed food, which I don’t like. For the rehab, there’s not many activities. They have a calendar of activities though for the ones that are there permanently. They have a place where they can worship. They have a courtyard. They have a place where they can go out for fresh air and they have a salon. I like the Oaks because they have everything when it comes to care. They have physical therapists, they have doctors that come in, and they have nurses. Even the people that live in independent living have access to the nursing staff.
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Birdeye provides customer experience and online reputation management related products and services. The reviews on this page were provided by patients and/or family members who submitted a review or survey regarding their stay at our facility. These reviews are submitted via Google, Facebook, Yelp, Caring.com, NursingHomes.com, Bing, etc. All names and other PHI (personal health information) has been removed per HIPAA privacy guidelines. Reviews are screened for PHI, helpfulness, and other guidelines prior to publishing on this website. All content available on this website is protected by copyright and other intellectual property laws.
